--- title: How to request a new password description: Did you forget your password? You can always reset your password online. --- [Skip to content](https://klantenservice.reconi.nl/en/how-to-request-a-new-password#main-content) - [English](https://klantenservice.reconi.nl/en/how-to-request-a-new-password) - [Nederlands (Dutch)](https://klantenservice.reconi.nl/hoe-vraag-ik-een-nieuw-wachtwoord-aan) English Show submenu for translations [![](https://klantenservice.reconi.nl/hs-fs/hubfs/reconi-2-1.png?width=100&height=75&name=reconi-2-1.png)](https://www.reconi.nl/) Open main navigation Close main navigation - - [English](https://klantenservice.reconi.nl/en/how-to-request-a-new-password) - [Nederlands (Dutch)](https://klantenservice.reconi.nl/hoe-vraag-ik-een-nieuw-wachtwoord-aan) English Show submenu for translations - [Knowledgebase](https://klantenservice.reconi.nl/) [Knowledgebase](https://klantenservice.reconi.nl/?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledgebase](https://klantenservice.reconi.nl/en?hsLang=en) 2. [Assistance with login](https://klantenservice.reconi.nl/en/assistance-with-login?hsLang=en) January 8, 2025 # How to request a new password ## This article describes how to reset your password, and how to logon to your pending eHerkenning application. [Password reset for eHerkenning](https://klantenservice.reconi.nl/en/how-to-request-a-new-password#PWRESETEH) [Password reset for a pending eHerkenning application](https://klantenservice.reconi.nl/en/how-to-request-a-new-password#PWRESETpending) [Requirements for a new password](https://klantenservice.reconi.nl/en/how-to-request-a-new-password#PWREQUIREMENTS) [No e-mail response to password-reset request](https://klantenservice.reconi.nl/en/how-to-request-a-new-password#PWNOMAIL) [Change your phone number without access to the currently registered number](https://klantenservice.reconi.nl/en/how-to-request-a-new-password#PWRESETpending) **Password reset for eHerkenning:** [Click here](https://idp.etoegang.reconi.nl/idp19/passwordreset) to reset your eHerkenning password.  **Password reset for a pending eHerkenning application:** If you have a pending application for eHerkenning, you can't login to My Reconi (yet). [Click here to log onto your application](https://mijn.eh.reconi.nl/registratie/Login). If you want to change the password for this, [please click here.](https://mijn.eh.reconi.nl/registratie/PasswordSelfService) Do you have a new phone number, and did you lost access to the one that's registered with us? It's possible to change the number through a [change form](https://mijn.eh.reconi.nl/registratie/ChangeMobileNumber). The fee for this amounts €12,50 (Ex. V.A.T.) **Requirements for a (new) password:** Your password needs to meet the requirements listed below: The password needs to: -Contain at least 8 characters -Contain at least one lower case letter \[a-z\] -Contain at least one capital letter \[A-Z\] -Contain at least one digit \[0-9\] -Contain at least one special character \[ – \_ ! $ %  ‘ . = / \\ : | ? @ \[ \] ^ \` { } ~\] Your password can't: -Contain your username -Be equal to one of the five laste used passwords **No e-mail response to password-reset request** --- If you used the password-reset function and didn't receive an e-mail, this can be caused by the following factors: -The entered username isn't correct; If your e-mail address isn't registered with us, you won't receive a password reset e-mail. -Your eHerkenning application isn't processed yet. Therefor, you can't yet login to My Reconi. Click [here](https://mijn.eh.reconi.nl/registratie/Login) to log on to your application. If needed, the page linked previously also has an password-reset function.  -Your eHerkenning has expired. Therefor, we advise you to start a new application for eHerkenning by [clicking here](https://www.reconi.nl/en/eherkenning/aanvragen/). Did you already start a renewal before the end date of your eHerkenning? You can logon to this renewal application by [clicking here](https://mijn.eh.reconi.nl/registratie/Login). **Remark**: You can only log onto this with the last known login credentials.  - [Apply for eHerkenning](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#main-content) - [Preparation for your application](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#preparation-for-your-application) - [While applying](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#while-applying) - [Pricing](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#pricing) - [Handling time](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#handling-time) - [Edit](https://klantenservice.reconi.nl/en/edit?hsLang=en#main-content) - [Change company details](https://klantenservice.reconi.nl/en/edit?hsLang=en#change-company-details) - [Change Data](https://klantenservice.reconi.nl/en/edit?hsLang=en#change-data) - [Edit for users](https://klantenservice.reconi.nl/en/edit?hsLang=en#edit-for-users) - [Extend eHerkenning](https://klantenservice.reconi.nl/en/edit?hsLang=en#extend-eherkenning) - [Management Module](https://klantenservice.reconi.nl/en/management-module?hsLang=en#main-content) - [Request/Add](https://klantenservice.reconi.nl/en/management-module?hsLang=en#request-add) - [Remove/Terminate](https://klantenservice.reconi.nl/en/management-module?hsLang=en#remove-terminate) - [Extend](https://klantenservice.reconi.nl/en/management-module?hsLang=en#extend) - [Assistance with login](https://klantenservice.reconi.nl/en/assistance-with-login?hsLang=en) - [Identify](https://klantenservice.reconi.nl/en/identify?hsLang=en#main-content) - [Pre identification](https://klantenservice.reconi.nl/en/identify?hsLang=en#pre-identification) - [During the identification](https://klantenservice.reconi.nl/en/identify?hsLang=en#during-the-identification) - [After the identification](https://klantenservice.reconi.nl/en/identify?hsLang=en#after-the-identification) - [Chain Authorizations](https://klantenservice.reconi.nl/en/chain-authorizations?hsLang=en#main-content) - [Before you start the application](https://klantenservice.reconi.nl/en/chain-authorizations?hsLang=en#before-you-start-the-application) - [Chain Authorizations renewal](https://klantenservice.reconi.nl/en/chain-authorizations?hsLang=en#chain-authorizations-renewal) - [Organization without a Chamber of Commerce number](https://klantenservice.reconi.nl/en/organization-without-a-chamber-of-commerce-number?hsLang=en) - [Invoice](https://klantenservice.reconi.nl/en/invoice?hsLang=en) - [PKI & eHerkenning EH4](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#main-content) - [EH4](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#eh4) - [PKI General information](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#pki-general-information) - [Personal certificate](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#personal-certificate) - [Professional certificate](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#professional-certificate) - [Thumbprint](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#thumbprint) - [SBR certificate](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#sbr-certificate) - [News, Technical difficulties & Maintenance](https://klantenservice.reconi.nl/en/news-technical-difficulties-maintenance?hsLang=en#main-content) - [Technical issues](https://klantenservice.reconi.nl/en/news-technical-difficulties-maintenance?hsLang=en#technical-issues) - [News](https://klantenservice.reconi.nl/en/news-technical-difficulties-maintenance?hsLang=en#news) - [Contact](https://klantenservice.reconi.nl/en/contact?hsLang=en) [Inloggen](https://www.reconi.nl/inloggen/) [Storingen & Onderhoud](https://klantenservice.reconi.nl/migration//storingen-onderhoud?hsLang=nl) [Privacy](https://www.reconi.nl/privacy/) Reconi Pieter Lieftinckweg 11 1505HX, Zaandam