--- title: I do not receive a verification code by text message. description: If you don't receive a OTP code through SMS, you can use the Call Me button. You will then be called and the code will be read to you. --- [Skip to content](https://klantenservice.reconi.nl/en/i-do-not-receive-a-verification-code-by-text-message#main-content) - [English](https://klantenservice.reconi.nl/en/i-do-not-receive-a-verification-code-by-text-message) - [Nederlands (Dutch)](https://klantenservice.reconi.nl/ik-ontvang-geen-verificatiecode-per-sms) English Show submenu for translations [![](https://klantenservice.reconi.nl/hs-fs/hubfs/reconi-2-1.png?width=100&height=75&name=reconi-2-1.png)](https://www.reconi.nl/) Open main navigation Close main navigation - - [English](https://klantenservice.reconi.nl/en/i-do-not-receive-a-verification-code-by-text-message) - [Nederlands (Dutch)](https://klantenservice.reconi.nl/ik-ontvang-geen-verificatiecode-per-sms) English Show submenu for translations - [Knowledgebase](https://klantenservice.reconi.nl/) [Knowledgebase](https://klantenservice.reconi.nl/?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledgebase](https://klantenservice.reconi.nl/en?hsLang=en) 2. [Assistance with login](https://klantenservice.reconi.nl/en/assistance-with-login?hsLang=en) October 22, 2025 # I do not receive a verification code by text message.   Customers with a foreign phone number are currently experiencing problems receiving the verification code via SMS. We recommend using the "Call me and read the code" option. For more information, please visit our[knowledgebase](https://klantenservice.reconi.nl/en/technical-issues?hsLang=en). If you do not receive a verification code, you can use the "Call me and read out the code" button. You will then be called on your mobile and the code will be read to you so that the verification code can be entered. A second solution is to put your cell phone on airplane mode for a few minutes. After the device is turned back on, it will reconnect to your mobile network, allowing the verification code to be received again. Do you have a new phone number? Then you must register your new phone number with Reconi using **[the change form](https://www.reconi.nl/en/eherkenning/wijzigen-en-opzeggen/)**.   - [Apply for eHerkenning](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#main-content) - [Preparation for your application](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#preparation-for-your-application) - [While applying](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#while-applying) - [Pricing](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#pricing) - [Handling time](https://klantenservice.reconi.nl/en/apply-for-eherkenning?hsLang=en#handling-time) - [Edit](https://klantenservice.reconi.nl/en/edit?hsLang=en#main-content) - [Change company details](https://klantenservice.reconi.nl/en/edit?hsLang=en#change-company-details) - [Change Data](https://klantenservice.reconi.nl/en/edit?hsLang=en#change-data) - [Edit for users](https://klantenservice.reconi.nl/en/edit?hsLang=en#edit-for-users) - [Extend eHerkenning](https://klantenservice.reconi.nl/en/edit?hsLang=en#extend-eherkenning) - [Management Module](https://klantenservice.reconi.nl/en/management-module?hsLang=en#main-content) - [Request/Add](https://klantenservice.reconi.nl/en/management-module?hsLang=en#request-add) - [Remove/Terminate](https://klantenservice.reconi.nl/en/management-module?hsLang=en#remove-terminate) - [Extend](https://klantenservice.reconi.nl/en/management-module?hsLang=en#extend) - [Assistance with login](https://klantenservice.reconi.nl/en/assistance-with-login?hsLang=en) - [Identify](https://klantenservice.reconi.nl/en/identify?hsLang=en#main-content) - [Pre identification](https://klantenservice.reconi.nl/en/identify?hsLang=en#pre-identification) - [During the identification](https://klantenservice.reconi.nl/en/identify?hsLang=en#during-the-identification) - [After the identification](https://klantenservice.reconi.nl/en/identify?hsLang=en#after-the-identification) - [Chain Authorizations](https://klantenservice.reconi.nl/en/chain-authorizations?hsLang=en#main-content) - [Before you start the application](https://klantenservice.reconi.nl/en/chain-authorizations?hsLang=en#before-you-start-the-application) - [Chain Authorizations renewal](https://klantenservice.reconi.nl/en/chain-authorizations?hsLang=en#chain-authorizations-renewal) - [Organization without a Chamber of Commerce number](https://klantenservice.reconi.nl/en/organization-without-a-chamber-of-commerce-number?hsLang=en) - [Invoice](https://klantenservice.reconi.nl/en/invoice?hsLang=en) - [PKI & eHerkenning EH4](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#main-content) - [EH4](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#eh4) - [PKI General information](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#pki-general-information) - [Personal certificate](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#personal-certificate) - [Professional certificate](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#professional-certificate) - [Thumbprint](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#thumbprint) - [SBR certificate](https://klantenservice.reconi.nl/en/pki-eherkenning-eh4?hsLang=en#sbr-certificate) - [News, Technical difficulties & Maintenance](https://klantenservice.reconi.nl/en/news-technical-difficulties-maintenance?hsLang=en#main-content) - [Technical issues](https://klantenservice.reconi.nl/en/news-technical-difficulties-maintenance?hsLang=en#technical-issues) - [News](https://klantenservice.reconi.nl/en/news-technical-difficulties-maintenance?hsLang=en#news) - [Contact](https://klantenservice.reconi.nl/en/contact?hsLang=en) [Inloggen](https://www.reconi.nl/inloggen/) [Storingen & Onderhoud](https://klantenservice.reconi.nl/migration//storingen-onderhoud?hsLang=nl) [Privacy](https://www.reconi.nl/privacy/) Reconi Pieter Lieftinckweg 11 1505HX, Zaandam