This FAQ provides you with answers to most of your questions about invoices and payments.
Reimbursement Requests
Proforma Invoice
Urgent Costs
Payment Methods
Rejected / Cancelled Applications
Paying by Invoice
Reimbursement Requests
If you've (accidentaly) entered an incorrect application, an request for reimbursement can be submitted in some cases. This request can be made within 30 days from receiving the invoice, by sending an e-mail to our invoicing department on: facturatie@reconi.nl. After the 30-day-term, no reimbursement can be granted and the invoice needs to be fully paid.
If we grant your request for reimbursement, the costs for Identification and the Chamber of Commerce extract need to be paid at all times.
Attention: If you make a bank transfer manually, this will not be recognised by our systems automatically. This causes problems processing your application. If you want to pay by bank transfer, please first fill out our contact form.
Proforma Invoice
When submitting an eHerkenning application, a pro-forma invoice is available to download in the application process. This proforma invoice isn't an official invoice, the difference being it's official validity for the Dutch tax authority. The information on the proforma invoice therefor also differs from the final invoice. Please do not pay the pro forma invoice. If you've already paid the invoice through iDeal or Credit Card, the final invoice will be sent by e-mail upon processing your application. Did you choose for pay by invoice? You will also receive the final invoice when your eHerkenning application is fully processed, and the payment term of 21 days is applicable to this.
Urgent Costs
When using our urgent/priority application process, your application will be finalized in a shorter timeframe. The costs for this urgent application process will be charged on top of the original eHerkenning application prize, and the charge will be invoiced after your application is processed. On the final invoice, the costs will be visible. Did you pay the eHerkenning in advance? In that case, the costs for the urgent procedure will also be charged on the final invoice which can be paid within the term of 21 days after receiving this invoice.
Payment Methods
It's possible to pay your eHerkenning using iDeal or creditcard. If your organization doesn't have one of these payment methods, Please contact us in order for us to enable the 'pay by invoice' payment method. We will check if you're eligible for this extra option, and if this payment method is granted, you can log back onto your application in order to select it. The final invoice will be sent through e-mail after your application is processed.
Rejected / Cancelled Applications
If your application was rejected or cancelled, the payment (if paid in advance) will be refunded to the bank account or credit card used for the transaction within 5 weekdays. You will receive no (credit) invoice because the application was never finalized.
Paying by Invoice
If you chose to pay by invoice, an invoice will be sent to the specified e-mail address after your application is processed. However, when your application was done by the Authorization Manager, the Authorization Manager will receive a single invoice for all applications on the 1th of the next month. In both cases, the invoice is due for payment within 21 days. After this, your eHerkenning will be (temporarily) suspended, and the user will receive an e-mail confirming the eHerkenning' Termination. If a Payment is done, the eHerkenning will be re-activated. Please send an e-mail containing a proof of payment to our invoicing e-mail address: facturatie@reconi.nl.