The NFC reader in the phone used and the chip on the identity card may not be properly aligned.
In that case, try the following tips:
- Slowly move the identity card from top to bottom against the back of the phone until the reading starts. Once the reading has started, hold the phone as still as possible so as not to interfere with the NFC connection.
- It may help to remove the cover of the phone/identity card. This may block the signal.
- The NFC reader in your mobile phone may be disabled. You can switch this on via your settings.
- Use a different mobile phone. As long as the identification via the app has not been completed, the process can still be interrupted and continued at a later time.
- In the case of proof of identity with a non-Dutch nationality, the proof of identity may not have an NFC chip. Click here for an overview of identification documents with a non-Dutch nationality, with or without an NFC chip.